How to Book: Step by Step Guide

Graphic saying Radio 1 Big Weekend Luton 2024 - want to go?

We have 34,500 General ission tickets and 1,500 VIP tickets available to purchase, per day for Friday 23rd May, Saturday 24th May and Sunday 25th May. We expect demand will massively exceed supply and that tickets will go very quickly – so there is an element of luck in getting them.

General ission Tickets will cost £33.00 (+£4.50 booking fee per ticket) per day.

For General ission tickets those aged 15 and under will need to be accompanied by an adult aged 18 or over at all times. If you are under 18 please ensure you have permission from your parent and/or guardian to attend. Those aged 2 and under do not require a ticket, but must be in the care of an adult aged 18 or over.

VIP Tickets will cost £95.00 (+£5.70 booking fee per ticket) per day.

To purchase a VIP ticket you must be aged 18 or over, anyone under the age of 18 will not be permitted into the VIP area.

The booking process will be handled by Ticketmaster - the only official ticketing agent for Radio 1’s Big Weekend.

You can purchase up to 6 tickets per day for Friday, Saturday and Sunday. Refunds will only be considered if the event is cancelled or postponed.

The booking process will be handled by Ticketmaster, working on behalf of Radio 1 and the BBC. To be able to queue for tickets you will be required to have a Ticketmaster . To save time when purchasing your tickets, you can for a Ticketmaster before tickets go on sale. You must have a phone number attached to your ahead of the event.

Once you have signed into your and clicked the link, you will be assigned a position in the queue. Please note that if you click the link earlier than the on sale time, you will be placed in the waiting room.

You will be required to the Ticketmaster App to your phone to be able to access your digital ticket.

We will post regular updates via Radio 1’s Instagram and TikTok s to alert you when tickets sell out for any particular day.

Before purchasing, please find time to read the & Conditions (T&Cs).

PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate s in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled and the BBC will not accept any liability for transactions cancelled in these circumstances.

How to Book

** Disclaimer – The images below do not reflect the exact customer journey and are only illustrative**

Graphic saying 1. Create a Ticketmaster BEFORE tickets go on sale. Then check out our line up pages to find out which day your favourite artists are performing 2. Next click on your preferred date

Graphic saying 3. You will now be transferred to Ticketmaster who are handling the sale of tickets. 4. There are three separate pots to purchase from depending on where you live. To purchase tickets from POT 1 or 2 you will be asked to enter your postcode. Please enter postcode in ALL CAPITALS with NO spaces.

Graphic saying 5. If tickets are still available for your chosen day follow the on-screen instructions to review and confirm your booking. 6. Your confirmation email will be sent to the email address ed on your Ticketmaster . Tickets will be released on the Ticketmaster App at a later date.

Detailed Booking Guide

Step 1

If you don't already have one you will need to create a Ticketmaster before tickets go on sale to be able to enter queue.

You must have a phone number attached to your ahead of the event, so you can receive a verification code via text when entering the queue ahead of purchasing tickets.

A screenshot of the phone verification page. Text reads: "Authenticate Your . A one-time code has been sent to ****0456. Please enter your code below to continue." Followed by a text field titled "authentication code" with information below saying "it may take a minute to receive your code." At the bottom there is a "Confirm" button.

Step 2

First check out our line up to find out which day your favourite artists are performing and choose your date.

Step 3

Head to the Ticket Page where you will find the links to the Ticketmaster booking pages for each event (these will be available on the on sale day).

Step 4

You will now be transferred to Ticketmaster where you will need to to your to proceed.

A screenshot containing the following information. 1. The Lobby - find out more information about the event before the sale begins. Make sure to sign in to your and check your payment information before ing the waiting room. 2. Waiting Room - when the sale begins, your screen will automatically refresh and you will be moved into the queue. Due to demand, your place in the queue might not be assigned right away. 3. Queue - The queue introduces a virtual line that manages traffic flow to allow each person more time to shop, so you may experience an extended wait time. If you haven't received a place in the queue, we encourage you to actively watch your screen, as your status can change quickly. 4. Shop for tickets - when it's your turn, your screen will automatically refresh and you may shop for tickets.

A screengrab containing the following wording: WELCOME TO THE WAITING ROOM. When the sale starts, your screen will refresh and you'll the queue. 10 MINS UNTIL SALE BEGINS.

We expect demand for tickets will be very high, especially when booking first opens, so some people are likely to be placed into a virtual queue.

You will see the below screen if this is the case.

A screenshot of the Ticketmaster queueing system with text reading: YOU ARE NOW IN THE QUEUE. 355 PEOPLE AHEAD OF YOU.

If your connection does appear to have been lost, you could try opening a new window and re-starting the process. Please note however, refreshing the ‘queue’ page itself will result in you losing your spot in the queue.

Step 5

You will be asked which type of ticket you would like to purchase. If you select 'VIP', these are unreserved and you must be aged 18 or over to purchase and enter the VIP area. There are 1,500 VIP tickets available per day.

If you select 'General ission' you will be asked which 'Pot' of tickets you would like to apply for. There will be 34,500 General ission tickets available per day.

Pot 1 - 50% of General ission tickets will initially be reserved for Liverpool City Council Residents. Tickets will be reserved in Pot 1 for seven days after being made available, after which any unsold will be offered for general sale.

Pot 2 - 40% of General ission tickets will initially be reserved for Residents from the surrounding Liverpool City Region (Sefton, Halton, Wirral, Knowsley, St. Helens). These tickets will be reserved in Pot 2 for seven days after being made available, after which any unsold will be offered for general sale.

Pot 3 - The remaining 10% of General ission tickets being made available for sale will be unreserved and available for anyone in the UK to purchase.

If you apply for tickets from Pot 1 or Pot 2, you will be asked for your postcode.

Select which 'Pot' of tickets you would like to apply for from the CHOOSE YOUR TICKETS section of Ticketmaster's page.

Screenshot of Ticket selection pots containing the text explaining a list of pots with 'unlock', 'add' or 'select' buttons next to them. The pot names are: Friday Pot 1 (Please enter your postcode in UPPERCASE with no spaces) . Friday Pot 2 (Please enter your postcode in UPPERCASE with no spaces). Friday General ission Ticket Pot 3. Friday VIP Ticket (Over 18s only). At the bottom is a button which reads 'Find Tickets',

If you want to order tickets for Pot 1 or Pot 2 you will need to click or tap on the word UNLOCK to enter your Postcode.

In the box which will appear, please enter the postcode without any gaps and in upper case, taking care as you type, especially if it contains a 0 or O.

Now click or tap on SUBMIT.

A screenshot of how to unlock offers on Ticketmaster's website. The text reads: Unlock Offers. Friday General ission Ticket Pot 2. At the bottom there is a text field to 'enter code' and a 'submit' button.

If unsuccessful, the message will be clear:

Please, check your offer code/ and try again.

If you live outside of the Pot 1 or Pot 2 areas click on the link for POT 3 tickets. These are unreserved. You do not need to enter a postcode – just go to the CHOOSE YOUR TICKETS box and select Pot 3 – Rest of the UK in the menu.

Step 6

If tickets are still available for your chosen day, follow the on-screen instructions to review and confirm your booking.

Select the number of tickets you would like; please make sure you are aware of the ticket restrictions.

Please note: Each ticket its one person only.

Step 7

If tickets are available at this stage simply click GET TICKETS.

Screenshot of Review Your Tickets screen. The text lists that two Friday pot 2 tickets are in the basket, and there is a button at the bottom which reads 'Get Tickets'

You will now be taken to a page where you can review your order and confirm.

Your tickets will be reserved for you during this period, assuming you do not get cut off.

Step 8

You will now be asked for your credit or debit card details.

Please read the full and Conditions before proceeding with your booking.

If you are purchasing at least one VIP ticket, you will be asked to confirm you are aged 18 or over before completing your booking.

Step 9

Once finished, you should see a reference number on screen - please write this down. Your confirmation email will be sent to the email address ed on your Ticketmaster . Tickets will be released to your Ticketmaster App within 2 weeks of the event, and no later than 3 days before. Your phone is your ticket. Locate your tickets in your Ticketmaster in the app. Tickets will not be emailed to you or available for print.

** Disclaimer – The images here do not reflect the exact customer journey and are only illustrative**

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