Setting up a parental lock is the best way to control what your children have access to on BBC iPlayer. Click on the relevant question to find the answer you're looking for:
- How do I set up the lock?
- How do I turn off the lock?
- What if I forget my (or don't setting up a lock)?
- How do I change the lock's or PIN?
- What are the and conditions for using the lock?
How do I set up the lock?
If a programme has been flagged with parental guidance, it will feature a clear label and a G symbol. Look out for a red G towards the bottom left.
- Hit the Play button and, when prompted, click Turn On PG Lock.
- Choose and enter a four digit PIN and press Play.
Your PIN is now set. Next time you try to watch something that we've suggested isn't suitable for kids, you'll see a message explaining why, and you'll have to enter your PIN before you watch.
You can also set the lock via the s page.
You'll need to make sure cookies are enabled on your browser so that the BBC iPlayer website can your s settings. You can find more information about cookies on the Using the BBC website.
How do I turn off the lock?
- Click play on any programme with a guidance label, then select the Manage your lock option.
- You'll be brought to the s page where you can select Turn off PG Lock.
- Enter your PIN and select Unlock. All programmes will now be unlocked.
When you want to switch the parental lock back on again, head to the s page to manage your lock.
What if I forget my (or don't setting up a lock)?
If you forget your or PIN or you believe you never set up a lock to begin with, you will need to clear your browser history. If you're not sure how to do this, read the How do I clear the cache? page which explains how to clear your browser history.
How do I change the lock's or PIN?
To change your lock's details, you will need to delete the cookies from your browser (check the How do I clear the cache? page if you're not sure how to do this), then set up a new parental guidance lock from the s page.
What are the and conditions for using the parental guidance lock?
If you permit a child to use your device, you are solely responsible for determining whether the BBC content is appropriate for that child to view. The BBC parental guidance lock provides a way to help you control how guidance-labelled BBC content may be played on your device. If you turn on the parental guidance lock, your browser will not be able to access guidance-labelled content unless you type in your or PIN.