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States 'faces trust challenge' in revenue service

Courtney Sargent
BBC News, Guernsey
BBC A man with long grey hair and black glasses is wearing a grey hoodie and T shirt he is in front of a TCS posterBBC
Tim Chilestone said the trust of the public in the revenue service was "very, very low"

A director at an ancy firm says the States of Guernsey faces a challenge to build public trust in the revenue service.

It follows the States' decision to axe a contract with IT infrastructure company Agilisys by the end of July - halfway through its 10-year tenure.

Director of ancy firm TCS Guernsey, Tim Chilestone, said: "The trust of the public in the revenue service is very, very low. That's the biggest task they have making the public trust them again."

Policy and Resources Committee said the decision to terminate the contract was unanimous and in the "best interests of the States, and the wider community".

Mr Chilestone said people had faced difficulties finding out information.

He said: "A lot of people are losing track of where they are... Do they actually owe the revenue service any money? Does the revenue service owe them":[]}